The Evolution to Around-the-Clock Customer Service
Attention all businesses: customer service is no longer a 9-to-5 job.
Today’s business world is alive 24/7, 365. There’s just no excuse for not dealing with customer complaints anymore. Customers who have not-so-great experience with businesses don’t necessarily have to come in and physically write a complaint or call in. They can go to Facebook and comment on your page or tweet their displeasure.
Customer service has evolved. Now, social media is a go-to source. That means your team needs to be available to answer these comments in a timely matter. Being available and timely are your two greatest assets in today’s world of customer service.
Click on the link for more on today’s customer service standards.
How Most Companies Fail at Social Customer Service [Social Media Today]