8 Ways to Become a ‘Big Brother’ in Your Social Customer Service
Today, customers have a plethora of social media platforms to voice their opinions. Facebook, Twitter, Tumblr, Instagram and so on all allow your customers to sound off.
The question is, are you listening?
You have an amazing opportunity in the realm of social customer service. On these platforms, customers using your name are inviting you to interact. Whether the interaction starts off positively or negatively, the idea is to turn the post into a public, problem solving forum.
Your initiative to actively engage and support these systems show customers the dedication for the work you do.
For more ways social media impacts your customer service, click on the linked article below.
Eight New Year’s Resolutions for Social Customer Service [Social Media Today]